Domino's Pizza

I’m so sick of this place!! Seems like they literally enjoy messing up orders. Every time I order, there’s a mistake! And don’t bother calling them, because they will get upset at you for calling to let them know that they made a mistake! They are NOT accommodating at all , like seriously, Who’s running this place ?! Today I placed an simple order, and they still managed to screw that up! What an inconvenience when you have picky kids. They informed me that I needed to return the pizza, and they will replace it with the correct order. What a shame.

This franchise should have its license revoked, they aren't interested in providing any sort of customer service. Result of my last 2 orders:
1) Ordered a "pinpoint delivery" to the beach during the summer. The app said the order was delivered after I missed 1 call when running over to the location. I called for half an hour and the store never picked up. Eventually we ordered from another restaurant on our way home, only to find that they delivered to our house for some reason
2) Ordered on a snowy night and the delivery estimate was 35 minutes. Called after an hour and 15 minutes and the person at the store could only say "I have no idea when it will be delivered". Again, we had to order food from another restaurant and got the Domino's delivery after THREE hours

I submitted complaints for both of these orders and the store never followed up with me. Then I contacted corporate who again reached out to the store about these issues. Again, no contact from the store.

It could be that my opinion is impacted by the service, but the food also doesn't taste as good as other stores.

My wife and I just had the worst experience probably of our lives at this establishment. It’s Halloween night and after a long day with the kids we decided to order delivery. Well… three items were either incorrect or poor quality, and one item was missing. I called the store to ask for the correct prder to be delivered. I was told there wasn’t a manager and to call back in the morning for a refund. After a little back and forth I was asked to hold for a manager… after a lengthy hold of at least 5 mins I was told she (the closing manager) was in the bathroom and would be with me soon… after another lengthy hold a woman came on but could not communicate with me over the phone. I told her I would just go there, even though we already paid for delivery bc we didn’t have a car at the moment, and she proceeded to hang up on me. When we arrived at the restaurant with our three year old as we couldn’t leave her home alone, the manager had nothing but an attitude and short answers, as if we did something wrong or were inconveniencing her from a mistake that her team made. She refused to remake the whole order and only remade what was wrong so we had to settle for cold products. The item that was forgotten was left on a table and when I told her what was left out she grabbed the old product and tossed it on the counter. When my wife asked her why she was aggressive and rude to us for a mistake they made she proceeded to argue with my wife and the confrontation escalated to the point the manager used vulgarity in front of our daughter and dismissed us from the store saying “have a good night” and “BYE!” repeatedly. When my wife asked for her name she responded that her name is “BYE”. We paid delivery to pick up our own order and had a very nasty and unprofessional experience with a memeber of the management team to top it off. We are shocked, appalled & disgusted & will escalate this because at no time should an employee of any company, especially a manager, engage in aggressive and vulgar confrontation with a paying customer especially when they have an issue. She gave me an attitude at the counter and waved me off when we were discussing replacing the food. Disgusting behavior overall.

Arrived at my hotel late— after other restaurants had closed. Hasn’t eaten dinner. Thought, well I can stay up a little later and wait for Domino's to deliver pizza. Stayed up until the app said my pizza had been delivered. No pizza came. Went to the hotel front desk to see if the pizza was there. They confirmed nothing has been delivered.
Called Domino's. Their phone was so bad I could barely understand what was said. Then they hung up on me. Called back and manger got on the phone. Said they would send over another pizza. It also never came.
Ended up eating Goldfish and Cheetos at 1:30am for dinner.
Wow. Never Dominos again

Ordered a pizza to my hotel room. The delivery driver got lost, reported the pizza as delivered, then called me to find the hotel. Eventually he showed up, left the pizza at the front desk instead of bringing it to my room, and never informed me my pizza had arrived. The front desk clerk was kind enough to call me to let me know it showed up (cold now) and I had to go down to get it.

When I called the store they said that their policy is to leave it at the front desk, then hung up on me.