Domino's Pizza

This franchise should have its license revoked, they aren't interested in providing any sort of customer service. Result of my last 2 orders:
1) Ordered a "pinpoint delivery" to the beach during the summer. The app said the order was delivered after I missed 1 call when running over to the location. I called for half an hour and the store never picked up. Eventually we ordered from another restaurant on our way home, only to find that they delivered to our house for some reason
2) Ordered on a snowy night and the delivery estimate was 35 minutes. Called after an hour and 15 minutes and the person at the store could only say "I have no idea when it will be delivered". Again, we had to order food from another restaurant and got the Domino's delivery after THREE hours

I submitted complaints for both of these orders and the store never followed up with me. Then I contacted corporate who again reached out to the store about these issues. Again, no contact from the store.

It could be that my opinion is impacted by the service, but the food also doesn't taste as good as other stores.

I’m so sick of this place!! Seems like they literally enjoy messing up orders. Every time I order, there’s a mistake! And don’t bother calling them, because they will get upset at you for calling to let them know that they made a mistake! They are NOT accommodating at all , like seriously, Who’s running this place ?! Today I placed an simple order, and they still managed to screw that up! What an inconvenience when you have picky kids. They informed me that I needed to return the pizza, and they will replace it with the correct order. What a shame.

Ordered a pizza to the hotel, was a pepperoni pizza with EXTRA pepperoni and got a margarita! Called them to complain, was on hold for 7 mins!! No way of contacting them! Useless! How can you get it so wrong?? Obviously as we couldn’t contact them we ate it but this was NOT what we paid for!

My wife and I just had the worst experience probably of our lives at this establishment. It’s Halloween night and after a long day with the kids we decided to order delivery. Well… three items were either incorrect or poor quality, and one item was missing. I called the store to ask for the correct prder to be delivered. I was told there wasn’t a manager and to call back in the morning for a refund. After a little back and forth I was asked to hold for a manager… after a lengthy hold of at least 5 mins I was told she (the closing manager) was in the bathroom and would be with me soon… after another lengthy hold a woman came on but could not communicate with me over the phone. I told her I would just go there, even though we already paid for delivery bc we didn’t have a car at the moment, and she proceeded to hang up on me. When we arrived at the restaurant with our three year old as we couldn’t leave her home alone, the manager had nothing but an attitude and short answers, as if we did something wrong or were inconveniencing her from a mistake that her team made. She refused to remake the whole order and only remade what was wrong so we had to settle for cold products. The item that was forgotten was left on a table and when I told her what was left out she grabbed the old product and tossed it on the counter. When my wife asked her why she was aggressive and rude to us for a mistake they made she proceeded to argue with my wife and the confrontation escalated to the point the manager used vulgarity in front of our daughter and dismissed us from the store saying “have a good night” and “BYE!” repeatedly. When my wife asked for her name she responded that her name is “BYE”. We paid delivery to pick up our own order and had a very nasty and unprofessional experience with a memeber of the management team to top it off. We are shocked, appalled & disgusted & will escalate this because at no time should an employee of any company, especially a manager, engage in aggressive and vulgar confrontation with a paying customer especially when they have an issue. She gave me an attitude at the counter and waved me off when we were discussing replacing the food. Disgusting behavior overall.

Everytime I order from here the pizza isn't cut all the way thru, the slices tear in half and it's a big mess. Also got parm bread bites, the box was literally dripping grease out the side. Thought it was just a bad day for them but I've been back twice since and everytime the pizza isn't cut correctly, and it's a greasy soggy mess. When you walk into the place the employees just look at you and then proceed to ignore you and talk to each other in Spanish. Probably one of the worst domino's locations in all of Massachusetts. Even if I'm starving, I won't be buying from any domino's locations ever again.