It’s always been as much about the people as the pizza. From the moment we welcomed our first customer to our original shop on historic Charles Street in Boston’s Beacon Hill neighborhood back in 2001, all of us at Upper Crust Pizzeria have lived to see the look. You know, that look where one bite makes you realize you’ve just discovered something amazing. Maybe even life changing. If you think that’s a little much, consider this: to us, pizza is life. And some days, we know it is to you, too.
So we take our pizza seriously. Like, from scratch seriously. We believe the only way to achieve amazing is with fresh. Every morning, we make our famous dough fresh by hand. We prep our toppings fresh. And for our sauce we grow tomatoes on our own special vines at a local farm, fresh as the day they were handpicked and mixed with just the right herbs and spices—cooked once and only once, right on your pizza. All so that slice ends up in your hands, crazy fresh.
We’re so proud of our process that we’ve designed our pizzerias so you can watch. We invite you into our open kitchens to watch the dough for your pizza being rolled ultra-thin in the famous Neapolitan style. To get a bit giddy when you see your toppings fall into place. To have your heart skip a little beat when your pie goes into our artisan stone deck oven for the finishing touch—and comes out hot, with that perfect yin and yang of charred and airy on the bottom, melted and savory on top.
Think of us as a new spin on a familiar story. We’re the traditional pizzeria you’ve always loved at heart, but in a modern space that just feels—in a word—fresh. We build our shops from the ground up, with some of that original Boston spirit baked right in. You might even catch a wicked good, if you listen.
While you’re here, you’ll discover our real secret: our people. From the cashier to the pizza-maker to the delivery guy on his way out the door, you never know when a friendly hello will turn into a little more. We’re people-people. And we take care of our people, always looking to help them grow as we do.
Now with 10 shops in the US and 5 internationally, growing is what we’re doing a lot of lately. And in each new neighborhood where we hang our sign, we find ways—small and big—to give something back. We’re about community, too. Because pizza brings people together, and so should we.
But our pizza? Also brings people back. It’ll be nice to see you again soon.
OUR MISSION
We live to put a little BETTER in your day with everything we do. That means teaming up with proven local vendors and organic farms to handpick premium ingredients. It means building a team that lives and breathes our values. With every bite of our delicious award-winning thin crust pizza, you’ll realize that you’ve just discovered something amazing. Something BETTER.
Pizza is fine but their delivery makes snail mail look good. Take out pizza is only as good as take out. Sometimes they never show up at all and still charge you.
Edit since last review ---
They responded with an apology and a bogus credit. Never credited me from last order that failed to arrive. Buyer beware with this place!! Sadly, they failed to even meet expectations, nvm "exceed" them per their bogus response below. Used to be legit spot, sadly not anymore.
Another edit well after the merchants bogus response --
Ordered a 40 dollar pizza earlier notwithstanding my prior recent bad experiences inclusive of fees taxes and tip. Never arrived. When I called after being over 30 min late, the guy hung up. Must be nice. This used to be the gold standard of delivery in Boston. Buyer beware. Only time I ever missed NYC in 25 years.
I've been eating from upper crust for years now, and I'm glad I moved to a location where an upper crust is just a block away! I always enjoy their pizza during the cold seasons, the atmosphere might be a little quiet, but when the cold is gone, this Def a good place to grab a slice or enjoy a pie with some friends!
Online ordering is a breeze! They've been on time with their estimates for multiple visits, and my pizza is always still piping hot by the time I get home. One of my favorite spots for a not so basic pizza. Great variety, looking forward to trying them all! Their calzones are also excellent.
We placed an order when the place was nearly empty. They didn’t start making the pizza until about 25 mins later. When I asked when the pizza will be ready they spoke to each other in Spanish and then ignored me. I asked how much longer until the pizza is ready. The clerk then said the receipt never printed for the cook. I then had to ask a third time how much longer until the pizza is ready. The clerk walked away and the cook muttered, that it just went in. I had to ask a 4th time, how long until the pizza is ready. I would have been okay if they said a mistake was made but they made it extremely uncomfortable to get a simple response as to when the pizza would be ready. And on top of it, the food did not taste that great. Nicole’s down the street is much better.
Best neighborhood pizza 🍕 in town! Thin crust... tasty sauce.... and wide choice of toppings!