It’s always been as much about the people as the pizza. From the moment we welcomed our first customer to our original shop on historic Charles Street in Boston’s Beacon Hill neighborhood back in 2001, all of us at Upper Crust Pizzeria have lived to see the look. You know, that look where one bite makes you realize you’ve just discovered something amazing. Maybe even life changing. If you think that’s a little much, consider this: to us, pizza is life. And some days, we know it is to you, too.
So we take our pizza seriously. Like, from scratch seriously. We believe the only way to achieve amazing is with fresh. Every morning, we make our famous dough fresh by hand. We prep our toppings fresh. And for our sauce we grow tomatoes on our own special vines at a local farm, fresh as the day they were handpicked and mixed with just the right herbs and spices—cooked once and only once, right on your pizza. All so that slice ends up in your hands, crazy fresh.
We’re so proud of our process that we’ve designed our pizzerias so you can watch. We invite you into our open kitchens to watch the dough for your pizza being rolled ultra-thin in the famous Neapolitan style. To get a bit giddy when you see your toppings fall into place. To have your heart skip a little beat when your pie goes into our artisan stone deck oven for the finishing touch—and comes out hot, with that perfect yin and yang of charred and airy on the bottom, melted and savory on top.
Think of us as a new spin on a familiar story. We’re the traditional pizzeria you’ve always loved at heart, but in a modern space that just feels—in a word—fresh. We build our shops from the ground up, with some of that original Boston spirit baked right in. You might even catch a wicked good, if you listen.
While you’re here, you’ll discover our real secret: our people. From the cashier to the pizza-maker to the delivery guy on his way out the door, you never know when a friendly hello will turn into a little more. We’re people-people. And we take care of our people, always looking to help them grow as we do.
Now with 10 shops in the US and 5 internationally, growing is what we’re doing a lot of lately. And in each new neighborhood where we hang our sign, we find ways—small and big—to give something back. We’re about community, too. Because pizza brings people together, and so should we.
But our pizza? Also brings people back. It’ll be nice to see you again soon.
We live to put a little BETTER in your day with everything we do. That means teaming up with proven local vendors and organic farms to handpick premium ingredients. It means building a team that lives and breathes our values. With every bite of our delicious award-winning thin crust pizza, you’ll realize that you’ve just discovered something amazing. Something BETTER.
Very delicious pizza excuses the slightly upscale price?
We had been ordering from Upper Crust at work for quite some time. However, the last time will be our last time because this establishment just doesn’t care about customer service.
One weekend we ordered the delivery driver just left our pizza in the lobby and never called to tell us or have me sign the credit card slip. It was just sitting downstairs getting cold and when we called they said it had left the restaurant. So someone finally went down and saw it at the information desk. I wrote to them about this on their website. No one ever got back to me.
This weekend we ordered 3 pizzas and 1 calzone on Sunday. We ordered around 1pm. When it became 3pm, still no pizza we called. According to them, the Door Dash guy picked up the pizza and then never delivered it and shut off his phone. Wait, so the driver stole my pizza that I paid for? No one even knew until we called. So Upper Crust made the order again and another driver brought it. At this point it was 4:15pm! Some of the people who were waiting for this lunch had already left from their shift at 3:30pm. Several people had no lunch due to this. Upper Crust did nothing about this. And they still charged us for the pizza after this huge inconvenience. It is busy on our unit so difficult for us to deal with this while working and we all missed our lunchtime. The pizza also was very mediocre when it arrived. Crust was dry and chewy and pizza wasn’t hot.
My coworkers and I will not order from Upper Crust anymore.
I loved upper crust when I found it 6 months ago, delicious pizza with a generous amount of quality toppings. The last 2 times we’ve ordered however we’ve been quite disappointed by how stingy they’ve been with toppings. Some slices didn’t even have every type of topping on them. For the price I would expect better. Time to continue my quest for a good pizza place in Boston.
Pizza, yeah, super yummy. service is always awesome even when they have a full house. looking forward to coming back with my relatives. bring your appetite because portions are generous. i can see why they have a lot of great reviews.
Pretty disappointed by my experience here. I rarely leave reviews but the quality was really terrible. I ordered the pesto pizza and it was dry and so chewy I couldn’t even swallow it. I was told my order would be ready in 40 minutes but seems like they cooked it right there when they got off the phone. The pizza was freezing.
Overall, I felt like I could even see that the place was understaffed and that the quality deteriorated because of this.
I probably won’t eat here again because I felt like the price was too much for pizza I had to throw out.